Brandon Schidle
IT Manager
From my previous technical roles as an individual contributor, including IT Support Engineer, to my latest position as a people manager, I possess a deep understanding of the technical intricacies that are essential for managing a robust IT infrastructure.
My primary career objective is to lead a highly efficient team and drive organizational success by implementing redundant infrastructure. Additionally, I am committed to fostering the professional growth of my IT colleagues, thereby establishing a solid foundation for our company’s future.
Experience
IT Manager
Amazon.com
8.2019 - 3.2024
Managed a team of IT technicians across multiple fulfillment centers, support all IT needs for Amazon operations. Utilizing tools such as ServiceNow, Remedy and Amazon internal SIM Ticketing, I tracked incidents, projects and requests. My responsibilities included overseeing the Change Management process to ensure smooth operations. Additionally, I led various teams,, including the global Data Facilities IT community, interviewed over 250 applicants, and performed on-call duties 24/7/365 to resolve high-severity incidents.
IT Support Engineer III
Amazon.com
11.2014 - 8.2019
Led a team of IT technicians, successfully completing complex information technology projects. My oversight extended to expansion and lifecycle initiatives, ensuring prompt and efficient solutions to meet growing customer demand. Additionally, I contributed to building IT infrastructure for new Prime Now facilities, AR Sortable builds (robotic warehouses), and served as lead IT build engineer for numerous large fulfillment centers. Furthermore, I was responsible for addressing the technical requirements of Amazon’s Las Vegas node, aiming to deliver the highest level of customer satisfaction.
Lead IT Technician
Electronic Specialty Company
3.2013 - 11.2014
Managed the installation and maintenance of security-based access control systems (including SQL server databases), IP video servers, and networks across diverse settings such as schools, chemical plants, government buildings, and hospitals. Additionally, I contributed to network design and the installation of complex fiber optic, cellular VPN, wireless point-to-point, and Ethernet networks. Furthermore, I successfully migrated and maintained several Hyper-V virtual servers from aging bare metal hardware.
IT Manager
One Stop, Inc.
9.2010 - 3.2013
Managed over 43 convenience store networks and back-office PCs, in addition to overseeing five corporate servers (four Windows and one AIX. My responsibilities included supporting all employees at both the corporate office and remote locations. I handled daily disaster recovery backups, maintained computer equipment, and managed the VoIP phone system (Mitel). Additionally, I maintained Excel spreadsheets and macros for accounting purposes, consistently finding innovative ways to save the company money with efficient technology solutions. Lastly, I led a team of two IT technicians to provide comprehensive support and successfully completed numerous projects.
Systems Administrator
Lykins Enterprises, Inc.
3.2009 - 9.2010
As the primary IT support professional for Lykins Enterprises, I ensured smooth and efficient technical operations across 18 petroleum service stations and C-stores. My responsibilities included maintaining and upgrading the back-office network to maintain an accurate inventory of fuel and inside sales from all stations. Additionally, I repaired malfunctioning equipment and implemented efficiency measures that resulted in saving the company over $30,000.
Help Desk Analyst
Belterra Casino Resort & Spa
7.2008 - 10.2008
Utilized exceptional guest service skills to address customer and employee issues related to data and phone networks. My responsibilities included maintaining data and user profiles within an infrastructure that comprised of an IBM AS/400 and Windows Active Directory systems. Additionally, I performed daily disaster recovery backups and managed PBX phone system logs to ensure seamless casino operations and stellar guest experiences.
Education
2007Eastern Kentucky University
Bachelors in Computer Electronic Networking
Minor in Technology2012CCNA
Received certification for Cisco CCNA2013CCNP (Routing and Switching)
Received certification for Cisco CCNP Routing and Switching2014CCNA Security
Received certification for Cisco CCNA Security
Skills
Write a message
Please feel free to reach out here and feedback is always welcome. Thanks!